5 Whys

The 5 Whys is a problem definition technique that helps to identify the root cause of a problem or issue by repeatedly asking "why?" in response to each answer.

To use the 5 Whys technique, the facilitator starts by defining the problem or issue at hand. They then ask "why?" in response to the problem, prompting the group to identify a potential cause or contributing factor. The facilitator then asks "why?" again in response to the cause or factor identified, and so on, until the group reaches the root cause of the problem.

The 5 Whys technique is typically used in a group setting, with each member of the group providing their own insights and perspectives. By digging deeper into each answer and identifying additional causes or factors, the group can gain a better understanding of the problem and develop more effective solutions.

The 5 Whys technique can be useful for a wide range of problem-solving scenarios, from technical issues to interpersonal conflicts. By focusing on the root cause of a problem rather than just its symptoms, it helps to ensure that solutions are targeted and effective, and can help to prevent similar problems from recurring in the future.